Customer Reviews
We’re pretty proud of the work we do for our clients, and are grateful for the opportunity to work with them. Here are just a few customer reviews highlighting how our clients feel about working with us.
If this looks as good to you as it does us, please contact us to learn how we can assist you with your project.
They came and put the gutters guards up clean up behind themselves and check them thoroughly and you and check my downspout but he did a very good job . Thank you
Response from the owner: You're welcome, Ada. It was a pleasure working with you on this project. I know regularly cleaning gutters on your building was a pain. I'm glad the gutter guards we installed and gutter repairs we made are working well. Thanks for sharing your experience with us! --Johnathan
This may sound odd, but I am a big fan of these gutter guards. My house is located in the woods and I would dred Fall and it’s leafy deluge. Had these gutter guards Installed Summer 2021… No more dred, only peace of mind.
Response from the owner: That's music to our ears, Michael! We're big fans of MasterShield gutter guards, too, and are glad to hear that they are performing so well. We appreciate you sharing your feedback. --Johnathan
Johnathan was very thorough and patience with me in describing all of my options for new gutters and guards. The install crew showed up on time, were pleasant and professional. Amy from the office team was also super! Great company - I would highly recommend them.
My husband and I were very satisfied with the work done by Gutter Guards Direct and would highly recommend them. Johnathan was easy to work with when obtaining a bid and the installers did a professional job. Installers did a nice job on cleaning up afterwards. The bid process was very low pressure unlike some of the other bids we obtained.
Buyer beware! Keep your records of your payment! I purchased gutters 06/2021, I was just sent an unpaid invoice today 12/27/23. No apology after I sent proof of payment. Poor business practices!
Gutter Guards Direct was easy to work with, did a great job of installing 7” gutters and guards on our entire house at a competitive price. I definitely recommend them.
Gutter Guards Direct replaced our gutters on our home, and I would recommend them to anyone. The salesman Jonathan S, he was very professional and helpful to make sure that we had the correct gutters and guards for our home his knowledge of gutters was deeply needed with our home. Due to the fact that all rain water is important to us since we still have a cistern for water.The installers worked so hard while putting the gutters up. They worked very clean, and they made sure everything was cleaned up. They returned the next day to make sure the gutters and guards were in the proper place and did the final tweaks to the job. The company stands behind their product and if there is any issues with the gutter guards there is no questions or concerns the problem is addressed and fixed! Great Job!! Thank you.
Response from the owner: Thank you, Brenda. It is so cool that you are collecting rainwater to run your house. Truly off the grid in that aspect, which makes our MasterShield and LeafLock gutter guards perfect for your needs. The micro mesh gutter screen openings are small enough to keep out the smallest debris, yet large enough to collect the water. In partnership with Tim, we tied the new 6" gutters and oversized downspouts into the cistern so you could capture all the water from your roof. With the gutter guards protecting your gutters, now the water will be free from the smallest organic debris. It was a pleasure working with Tim and you on this project.
Don't even THINK of just reaching out to.this company. They've been calling me literally like 12 times a day from 12 different numbers. When I ask to be taken off the call list or talk to a manager, they get quiet and hang up... then call me again an hour later. Horrid!
Response from the owner: Please check what company is bothering you because we don’t have record of ever calling or speaking with you nor do we have the ability to do robocalls. Once you find out who is bugging you, please remove this review. Thanks.
High quality work at a fair price.
Gutter guard works very well. I highly recommend them!Like
Response from the owner: Thank you for taking a moment to leave us a review. We're glad to hear that your MasterShield micro mesh gutter guards are working well. With all those trees so close to the back of your home and the gutters being very high off the ground, we're glad you picked the best gutter guard to fix your problem once and for all.
The company was quick to respond to our inquiry. The product they installed was exactly as was promised.
Owner came and presented me with several options, was not pushy and demanding. Explained all multiple options that were available since they sell several different products and were very reasonably priced. Installers shower up, cleaned out the gutters and did a clean and thorough job installing and finished in one day. Highly recommend this company.
Response from the owner: Thank you for the review, Anthony. Our thoughts are that the products sell themselves, we just present you with the options. Glad you were pleased with our work. 😊
Excellent work.Very polite and professional installers
Response from the owner: Michael, thank you for taking the time to leave us a review. We enjoyed working with you on this project and trust that MasterShield will be the best gutter guard to keep leaves and debris out of your gutters!
Gutter Guards Direct delivers a great product with professional installation. The gutter guards that Gutter Guards Direct recommended and installed work great. Best of all they eliminate the worry and hassle of cleaning your gutters. If you want a great product and fast professional installation at a great price, call Gutter Guards Direct today.
Response from the owner: Thank you for sharing your feedback with us, Paul. We're glad to know that the MasterShield gutter guards are working well. We appreciate your vote of confidence in our business!
Response from the owner: Thanks for the referral and giving us 5-stars, Neil. We have enjoyed working with you on your 6-inch gutter and MasterShield projects. Hopefully, the storm damage is in your rearview mirror and you'll get to enjoy everything for a long while!
Response from the owner: Thanks, Frank, for entrusting us to fix the storm damage incurred on your home. Replacing the fascia boards, installing new drip edge, new gutters and our MicroScreen gutter guards will give you peace of mind for years to come.
Great quality, professionally done. I had already hired another company that wouldn’t do my gutters because of roofing issue over my deck but gutter guards direct came in and completed the project in one day! I highly recommend them!
Response from the owner: Debbie, we were happy to help you with your gutter issues. Thanks for the review. 😊
Gutter Guard Direct has quality products with excellent installation service.
Response from the owner: Darrel, thanks for taking the time to leave us a review. It was great meeting you, and I'm glad to hear that Gutter Rx gutter guards are doing an effective job keeping the leaves and debris out of your gutters. Thanks, too, for the shoutout to our installation crew. We'll be sure to pass along the message to them!
I assume the installation was done well.We have had so little rain it is impossible to know if the gutter guards are working properly
Gutter Guards Direct did a great job on our house installing their gutter system to keep out leaves and other types of debris. I looked at other gutter guard systems, however the method in which the owner gathered information specific to our house, like using a drone to see upper level issues and the professional manner in which all tasks were carried out and the product review sold me on this system. We have literally had no problems and elated at the job it does. I have recommended them to others; a good company to go with.
Response from the owner: Thank you for taking the time to leave us a review, Deborah. We're elated to hear that the gutter guards are working so well. We believe it's paramount to understand our clients' environments (types of trees, proximity of trees to your home, roof style, and gutter layout) in order to recommend gutter guards that will work well over time. We're glad to hear that MasterShield micro mesh gutter guards were the best fit for your home!
GutterGuards Direct completed replacing all of the beat-up 40 year old gutters on my house with new 6 inch gutters and installed Mastershield gutter guards on my new gutters on October 5, 2024. Johnston Skardon was very knowledgeable about gutters and gutter guards and offered me a selection of products at different price points. All of the installation work was professionally done. The workmanship is excellent. Cleanup was very well done. Everyone at GutterGuards Direct was a pleasure to work with. If you are looking to keep from climbing on a ladder and cleaning your gutters multiple times per year, I would highly recommend contacting GutterGuards Direct.
Response from the owner: Thank you for this awesome feedback, Steven! 👍 It was a pleasure working with you on this project, and we trust you’ll get another 40-years or more out of your new gutters and gutter guards!
I did extensive research on what style of gutter guard I wanted and had several companies give me quotes on their systems and tell me why theirs was “the best.” Jonathan was the only representative that didn’t push me to decide that day to get the best deal they offered or start with an outrageously high price only to start the negotiation process. I find that very frustrating. Jonathan was also the only one who really listened to my concerns and discussed with me at length what I wanted to do. He was knowledgeable, informative, and extremely professional. Byron and Craig, the team who did my installation did a phenomenal job. I would absolutely recommend Gutter Guards Direct to a friend to get the job done correctly and professionally.
Response from the owner: Thank you Virgil for the review, Virgil. 😊
What I really liked the most about Gutter Guards Direct was that Johnathan wasn’t trying to sell me one solution; he was upfront with pricing and did not use any high pressure sales tactics. He simply gave me the quote and told me to contact him if I decided to go forward with anything. The job was done in timely manner. I’m not qualified to evaluate the quality of work done because it’s far from my expertise but he warranties his work and I am confident that my gutters will stand the test of time!
Response from the owner: Thanks for your review, Jason. We enjoyed working with you on the first phase of your gutter upgrade project and look forward to assisting you with micro mesh gutter guards when you're ready.
THE JOB WAS DONE FAST AND AS PROMISED. GUTTERS AND GUARDS LOOK AWESOME. THE CREW WAS FANTASTIC AND VERY PROFESSIONAL. THEY SHOULD BE PROUD OF THEIR WORK IT WAS TOP- NOTCH. THANK YOU AGAIN.
Response from the owner: Thanks for taking the time to leave us a review, Jeff. It was great working with you on your 6-inch gutter and MasterShield installation project.
Gutter Guards Direct did great work. Thorough and quick.
I couldn't be more thrilled with the gutter guards we purchased from GutterGuards Direct! Their product, MasterShield, has exceeded all our expectations. It's been a full year since installation, and it has performed flawlessly, just as advertised.From the moment we contacted GutterGuards Direct, their team was professional, knowledgeable, and extremely helpful. The installation process was smooth and efficient, and the results have been outstanding. Not only has MasterShield effectively kept leaves and debris out of our gutters, but it has also prevented clogs and water damage, giving us peace of mind year-round.I highly recommend GutterGuards Direct and their MasterShield product to anyone looking for reliable gutter protection. With their top-notch customer service and high-quality product, they've certainly earned our trust and satisfaction. Thank you, GutterGuards Direct, for providing such an excellent solution to our gutter maintenance needs!
Response from the owner: Excellent! Thank for sharing your feedback, Robert. We are glad to hear that MasterShield gutter guards have exceeded your expectations and that you were pleased with the service we provided!
I previously used Gutter Guards Direct for installation of a new gutter system in 2019. During the original quote, I asked Johnathan to quote me for gutter guards along with the gutters, so I knew how much I would be looking at in the future, if I chose his services again. Johnathan did not pressure me into bundling services and that lack of pressure was what got the initial sale. After seeing the quality of work done on my gutters, I knew that I would be a repeat customer once I saved up. Even after 6 months in between services, Johnathan honored the original contract price for gutter guards. I also needed pressure washing services because I had some mold growing on my siding; I contacted Johnathan and he said he also provides this service. The cost for pressure washing was within my budget, so I decided to go ahead and bundle this with my gutter guard install. His crew did an amazing job and I will no doubt hire Gutter Guards Direct in the even that I need gutter repair / house washing in the future.
They did everything they said they would do and did it professionally and in the time they said they would do it. We were getting lots of water in our basement from gutters overflowing and the Gutter Guards took care of it well.
Response from the owner: It's great to hear from you, Mark. We'd glad to know that installing MasterShield gutter guards has dried up your basement. No leaves in your gutters and no rainwater inside basement. That's a good thing all around!
Gutter Guards Direct did a great job on a difficult home installation. The existing gutters were clogged and some existing screens were collapsed. The gutters were cleaned and new mesh screens installed. Shouldn't have any more problems.
Purchased LeaFree gutter guard for my 5” existing gutters, installed late winter(after most leaves had fallen from trees). Gutter guard is allowing a few leaves to get into the gutters, but not near enough to clog up. With fall just around the corner, we’ll wait and see what happens when “bunches” of leaves fall.
Gutter Guards Direct were well informed, on time and fast. They met all issues, and performed work in a timely fashion. They installed the end of September, but we did not have rain until last week. The guards handled the rain and we had no issues.
The crew did a great job. Above and beyond. Clean work and made sure the gutters were reattached properly from the birds nesting. The guards were a good value and I’m confident of the effectiveness.
Response from the owner: Thank you for giving a shoutout to our crew! We're very proud of our team members. They love what they do, they care, and they do quality work. Making sure the gutters are thoroughly cleaned, sealed, and pitched properly is one of the benefits of working with Gutter Guards Direct. Whether your gutters are new or old, we'll give them the tune-up they need, before installing gutter guards, to ensure proper performance for years to come.
Response from the owner: Thank you for your review, Leslie. 😊
Gutter guards
Gutter Guard Direct installed MasterShield Gutter guards on our house a year ago. We have 50+ 45ft pine trees in our backyard after doing our research Johnathan came out and advised us this was the best for the type of trees that we have. 90% of the pine needles come off the roof. The ones that dont are because they get stuck in the valleys, which has nothing to do with the mastershield product. My son blows them out of valleys pretty easily. I have lived here 35 years and the $$$ I wasted paying for my gutters to be cleaned out several times a year would have paid for these. If someone ask me today was the cost worth it, Hell yeah One of the best money we ever spent on our home. Thanks Johnathan and Gutter Guards Direct
Response from the owner: Thanks for your feedback and your vote of confidence working with Gutter Guards Direct, Dana. You hit the nail on the head. MasterShield is the best option for pine trees, and we’re glad to hear that it is working well for you!
Gutter Guards Direct LLC Did a great job in a timely manner. For a reasonable price.Thanks Jonathan
Response from the owner: You're welcome, Roger. We know that you're going to love your new LeafLock micro mesh gutter guard system on your home and barn. Now that your gutters have been reset, sealed and covered, you can stay off the ladder for good!
I called the office saying I was from Boston looking to buy Gutter guards. Amazingly within 10 minutes Jonathan the owner called me from Ohio and spent 1/2 hour discussing pros/cons of different gutter guard types/brands. It turns out he actually doesn't sell online (just sells and installs in the midwest)-- so what's truly AMAZING is that he spent 30 minutes helping me decide which gutter guard is best for my specific house/tree situation while knowing that there was no possibility of selling anything. This guy is just a Gutter Guard testing and comparison eycyclopedia who just loves talking shop and helping folks (see his independent comparison reviews on Youtube). My only regret is that I don't live in the Midwest as I would definitely have him install my gutterguards.Thanks Jonathan!!!
Response from the owner: Thanks for your kind words, Gary. It was a pleasure speaking with you. I hope you were able to find the right gutter guard system for your home. With so many gutter guards on the market -- most of which don't work well -- we're happy to help homeowners pick the right gutter guards for their environment. It's a big investment that often leads to disappointment. That's why we test gutter guards. There's no better way to know what works and what doesn't work well than by testing them. To learn more about our gutter guard testing videos Gary mentioned, visit https://www.youtube.com/gutterguardsdirect
This is my dad, so I am being fully transparent regarding my bias. However, I have never seen a man so dedicated to gutters and gutter guards. He brings them up at the dinner table, he talks about them in his sleep, he sings about them in the shower, and he even mentioned them in the speech at my wedding! Just kidding, I am not married. Regardless, this man is an honest and knowledgable business man who can install a mean gutter. To clarify, he did not ask me to write this review. I am just in a review writing mood. Go Dad!
Response from the owner: Love you, Kate. --Dad
I like that Gutter Guards Direct offers a range of solutions from entry level to top end. My needs dictated an entry solution would be sufficient. A small job of 40 feet on the back of a new home near a tree line. The crew was polite and professional. The work was done in less than an hour.
Response from the owner: Much thanks, Clark! I'm glad that we were able to help you at your new home. You had a good grasp of what you wanted done, and we were happy to implement it for you. Gutter Rx is a great gutter guard system, and we trust it will give you many years of faithful service.
We did extensive research on what style of gutter guard we wanted and brought in multiple companies to give us quotes on different systems and tell us why theirs was “the best.” Jonathan was the only representative that didn’t push us to make a decision that day to “get the best deal” they offered. He was also the only one who really listened to what we wanted to do (Another company tried to talk us out of new gutters saying all we needed was the guard when our 25+ year old gutters were overflowing regularly). Jonathan was knowledgeable, informative and extremely professional. We felt no pressure to make a quick decision with him. The team who did our installation (Byron and Craig) did a phenomenal job and were even kind enough to explain a few things they were doing to our two toddlers who were fascinated by the process. They also were extremely respectful of the fact that our children went to bed early and cleaned up well before dark so as not to disrupt our children’s routine. Finally Corry, Jack and Paul who came to snake our main drain from the downspout to the street were prompt, professional and got the job done in about 20 minutes when we thought we were going to have to trench our yard. We would absolutely recommend Gutter Guards Direct to a friend to get the job done correctly.
Response from the owner: Thanks for your detailed review, Ashley. We trust that Gary has retired from climbing the ladder to undertake regular gutter cleaning! Wasn't he getting onto the roof 6-8 times a year to deal with that? We enjoyed working with you on this project, and are glad to hear that the new 6" gutters, in combination with Mastershield micro mesh gutter guards, was the right prescription to help you eliminate gutter cleaning for a lifetime!
Replaced extremely problematic gutters / guards on both my garage and barn!! Worked with me to find the right solution for each unique situation! I was very impressed with a custom solution, not just a buy these approach that the others used, but a real solution that Jonathan knew would work! And he worked with me to reduce my cost but selling the best where the best was needed and the areas that didn’t require the high end guards he sold the less expensive! All around good company to work with! Highly recommend!
Response from the owner: Thanks for the opportunity and taking the time to share your feedback, Mike. We’re glad to hear that the new 6” gutters and gutter guards are working as intended!
Entire process was pleasant. Owner and crew were professional, knowledgeable and experienced. Great communication. Highly recommend!
I'm a roofing contractor in Wisconsin. A client of ours wanted a specific brand of gutter helmet installed that we had not worked with before. The folks at Gutter Guards Direct did a FANTASTIC job walking us through how to install the LeaFree tear-drop style helmet. Our call was answered immediately by a human, and we were quickly transferred to an extremely knowledgeable employee (maybe owner?) Named Jonathan. Jonathan took almost half an hour with us on the phone to answer all of our questions and gave us a phenomenal amount of insight. Excellent company, excellent customer service. Use with CONFIDENCE!
Response from the owner: Thanks for your call, John. It was nice to talk with you. I hope your LeaFree gutter guard installation goes well. Please reach out if we can be of assistance in the future. --Johnathan
I had a really challenging to solve leak around a spot where my gutters met the chimney on my house. Water was seeping into and damaging my walls. Gutter Guards quickly identified the problem and applied a combination of techniques to the area that fixed the leak. I’m very happy with the work they did. They were easy to work with, smart, fast and professional. Will contact them again with any gutter related issues or replacement needs I have in the future. Highly recommend.
Response from the owner: Water can be such a pain, can't it? Over the years, we have learned a lot about how water flows from the roof to the gutters. Sometimes it makes it from the gutter to the sewer system. Sometimes it makes it to the living room, kitchen, or basement. In this case, you had a water feature in the bedroom. I'm glad we were able help you solve this water problem. After all, nobody wants a water feature in the bedroom! At least most nobody!
When I started looking around for new gutters, Johnathan at Gutter Guards was so prompt in responding and came to my house almost immediately to give me a quote. Even with the pandemic happening, he brought all his supplies, and I got to have a live demo of the different gutter guards on a sample roof/gutter, which as a visual person was fantastic! In about 2 weeks, Byron and Craig came out to install my new black gutters (multiple color options available). They looked so nice that my neighbor called them the same day haha. The guys were so generous that they even hung up my new shutters and cleaned off my messy deck 🙂 Highly recommended!
Let me start by saying I have waited well over a year before providing a review to ensure a favorable review was not simply the effect of getting "something" done. So 15 months after the fact here is what I can say.My home is surrounded by large oak trees and I have tried multiple types of gutter guards over many years. In the end I was dissatisfied with all previous attempts. In late summer 2021, I started shopping for something new. I was happy with the assessment that was made concerning what was actually needed, what I could expect in terms of performance and of course price. Unlike the other companies that came out, there was inflated first offer and no false negotiation on price. A reasonable price right off the bat with information on options and which would best serve me. I opted for the MasterShield Micro Mesh, as I needed to deal with acorns, leaves and catkins. This “system” came with a lifetime no clog warranty. It was not the clogging of the downspouts I was worried about, but ensuring the gutters would handle the water coming off the roof.I did not need new gutters but there were areas where the existing gutters needed to be realigned. When the team came out to install the new gutter guards, it was a cold and windy day. They did an excellent job with the installation, realigning the gutters and cleaning up afterward.A couple of weeks after the installation, a large branch came down and knocked a portion of the guard out of kilter. One call to Gutter Guards Direct and they were out quickly to remedy the situation.Now 16 months later, the gutters have handled all the rain, sleet and snow with no issues. There are no longer large drip areas where the gutters could not handle the water. It is not a one size fits all business and they provided exactly what I needed. I highly recommend Gutter Guards Direct. They do good work, at a fair price and provided the right system for the right job.
Response from the owner: Thank you, Andy. It's great to hear that what we recommended is working so well. On a toughness scale, I would rate your home a 9/10 or 10/10. Those beautiful, large oak trees are tough customers, not only for you, but for the neighborhood. Our entire business model is providing different gutter guards for different environments at a fair price. We're glad to read that you are satisfied with your choice!
The Gutter guard installers that came to install the gutters on my house were very professional and didn't make any excuses. They were all about their business in getting the job done, even when they underestimated the materials needed to complete the job. One of the guys traveled to their warehouse to obtain the materials required to complete the job. I will recommend them to anyone who needs new gutters installed.
Response from the owner: Thanks for your feedback, Ernest. I look forward to see how the new 6" black gutters pop on your home. Installing contrasting gutters is a popular choice these days. With all the trees you have, you made a great decision to install color-matching, MasterShield micro mesh gutter guards on your home.
Response from the owner: Thank you David for your review! We know you will be happy with making the great choice of Mastershield. 😊
MY GUTTERS AND GUTTER GUARDS ARE AWESOME. THE CREW WAS FAST AND PROFESSIONAL. THEY SHOULD BE PROUD OF THEIR WORK. I WILL RECOMMEND THEM TO ANYONE IN NEED OF THEIR SERVICES.
Gutter Guards Direct did a solid job at my house. Everything was handled in a timely fashion. The work was finished to my satisfaction. I had the LeafLock gutter protection system put over the home's existing gutters. The newly installed system has a nice, discreet look. I had this system installed on my home and (detached) garage. The salesman who looked at my house and gave me an estimate was courteous and professional, as were the men who did the installation work. The workers cleaned up the site nicely. I didn't need to be at home for the work to be done, but I was at home during most of the work. The gutters look great (much better than before) and now I don't need to feel guilty about not getting out my ladders and attempting to do the potentially dangerous labor of keeping my gutters clean. 5 stars from start to finish.
Response from the owner: Thanks for sharing your experience with other homeowners, Bob! Who wants to climb a ladder to clean out their gutters if they don't have to? Thanks, too, for the vote of confidence in our skilled installers. We appreciate you electing to work with us!
Gutter guard protection
Response from the owner: Thanks for your 5-star review, Patrick! We look forward to catching up with you the next time you have a need to work on your gutters.
Gutter guards were installed on my house recently and I’m very pleased with the look and work done by my crew. Lots of attention to detail. I have reason to expect GG will perform well for years. A+ rating
Response from the owner: Thanks for taking the time to leave your feedback, Anita. We hope and trust that the MasterShield gutter guards are working well and keeping the oak leaves and debris out of your gutters!
Wouldn't recommend. Very rude customer service and talks like the customer is dumb instead of explaining about their service.
Response from the owner: Thanks for your call and review, Ross. First off, I want to apologize if you felt like you had a "very rude customer service" experience. Our goal is to provide excellent customer service before and after the sale. I'd like to say we hit the mark every time, but that's not true nor realistic. I'm sorry that you believe you received poor service during your brief phone call with us.Since you left a 1-star review after a phone call that lasted barely a minute, I'll take the opportunity to put your call and subsequent 1-star review into perspective.You called us on a Saturday afternoon and I answered the phone. I said, "Gutter Guards Direct. This is Johnathan. How may I help you?Your phone number showed as being from New York City. You said that you were looking for gutters.The first question I asked you is, "What market are you in?" You didn't understand my question, so I repeated the question by asking, "What city are you calling from?" When I asked, "Dayton?" you said "yes."Ross, what you may not realize is that we service customers in multiple cities and states. It's not unusual for us to receive calls from out of state, and it's not unusual for out-of-state phone numbers to be located in our service territories. However, we do need to clarify if the caller is located in our service zone; otherwise, we're wasting each other's time talking about a service we cannot provide.Once you confirmed that you were located in Dayton, Ohio, I then asked you if you wanted 5" or 6" gutters. You said 5".You then asked me how much gutters cost. I told you.I asked you, "Do you know how many feet you need?" You said 26 feet.You then asked, "What kind of gutters are they?" I said, "I don't understand your question, what do you mean what kind of gutters are they?"Instead of clarifying your question, your response was "Never mind, I'll call someone else to get a quote."You hung up and then a few minutes later, you left a 1-star review. Interestingly enough, this was your first and only Google review.What "Ross Bargains" didn't stick around long enough to find out is that we go out of our way to learn about the issues our prospective customers are having and explain what we do. That's why I asked him a series of questions, and further asked him to clarify a question that I didn't understand.Rather than elaborate, he ended the conversation. I didn't hang up on him. I didn't say I wasn't interested in talking with him any longer. I didn't say, "sorry, your job is too small." Nor did I tell him that we don't extrude and drop off gutter for homeowners or contractors to self-install.He initiated the call. He ended the call. And he left his mark in the form of a 1-star review. Such is his prerogative in this digitally driven social media age.It's also our right to respond. We could simply be meek and say, "sorry." Or we could go into detail to explain what actually occurred. I've opted for the latter.It's Ross' 2 sentence review vs. this business owners multi-paragraph response. Yes, I was perturbed by this review. Mostly because Ross Bargains isn't a "customer" as his review implies, and he hung-up nearly as quickly as the call began. Candidly, it was a strange call from the start.Companies pay individuals to write good reviews for their friends and employers and bad reviews of their competitors. Since "Ross Bargains" was so quick to end a conversation that barely started, yet so eager to write his first Google review on a page that has all 5-star reviews from actual customers, is Ross Bargains real or fake?I wonder.While we may never know the legitimacy of the inquiry and the reviewer, thanks for clueing us in that even a brief phone call is worthy of leaving a review -- good or bad. We'll keep that in mind next time next time the phone rings.P.S. If you're calling from New York on a Saturday afternoon, don't be offended if we don't take your call!
Installed gutter guards
Response from the owner: Thanks for your feedback, Bob!
Very professional and do extremely good work. They treat the customer with a lot of dignity and respect. They solved our basement water problem!
Response from the owner: We love solving challenging problems, Vallie, and are glad that we were able to help you fix your leaky basement problem. The new 6" gutters were designed to route water away from your home's foundation, and selecting LeafLock micro mesh gutter guards was a great choice to keep out leaves and debris from your gutters.
This was a great solution to our frustrations with helicopter leaves clogging our gutters. We weren't sure if we would be able to afford them, but the company sent a representative out and he showed us a wide range of products. We'd already shopped at home improvement stores, but this company's products were definitely superior. We also didn't realize how complicated installation could be so we are glad we got professional help. The representative didn't try to up sell us and recommended only what we needed. The entire process was very easy, after we made our decision they installed them within a few weeks. They even included sealing the gutters and moving with the installation. We look forward to never cleaning or paying anyone to clean our gutters ever again.
Response from the owner: Thanks for sharing your experience, Angela. Our goal is to help our clients fix their problems by recommending the correct solution(s) to solve gutter and water problems. We're glad that we were able to help you reroute the downspouts to prevent water from damaging your home and solve your gutter clogging issues by installing gutter guards that will keep leaves out of your gutters and keep your husband and you off the ladder!
Johnathan was very thorough in describing all of my options for gutters and guards. New 6 inch gutters with Mastershield installed. The install crew showed up on time and did a clean neat install, working well after sunset to get the job complete - good guys.
Response from the owner: Thank you for the opportunity to work with you on this project, Mark. We hope your new 6-inch gutters and MasterShield gutter guards have solved your water issues and are effectively shedding leaves 🍃 and debris off your roof and gutters!
The entire process from Presentation to Installation was extremely professional. All work was completed in an efficient & timely manner. My questions were answered thoroughly & requests addressed promptly. Would highly recommend.
Response from the owner: Thank you for the opportunity to work with you, Steve. 😄 We appreciate your feedback and are glad that we were able to address and resolve your gutter and water issues with new gutters and gutter guards 🌲🌳!
We were pleased with the new 6" gutters and MasterSheild gutter guards Gutter Guard Direct installed on our single-story commercial building. The installers did a excellent job of installing new gutters and gutter guards using quality materials. It has been more than a year since the installation and the gutters, downspouts and guards have performed very well over all 4 seasons. We would recommend their services.
Response from the owner: Pete, we're glad to hear that the new 6" gutters and MasterShield are performing well on your building. And it's even better know that your company and partners had faith in us to do a good job for you. Please let us know how we can be of assistance in the future.
Gutter Guards Direct was very professional they did a quality job and showed up and did the job when promised. They also cleaned up after the job was completed.
Response from the owner: Thanks for your review, Bob. We're glad to hear that the MasterShield micro mesh gutter guards are keeping the leaves and tassels from the Oak trees out of your gutters.
Amazing work and service. I highly recommend them!
Response from the owner: Thanks for the opportunity work with you on this project, Katie. With those large fir trees in your back yard, your gutters were stuffed with pine needles. LeafLock micro mesh gutter guards were a great choice to keep your gutters flowing and free of pine needles.
Gutter Gard Direct installed new 6 incb gutters and leaf guards as well. Crew were quiet, friendly cleand up after they left as of they were never there. The price for there service was half the price another well known company who actually were condescending! Not Johnathan his word was his bond. You rarely see this type of service any more. I don't recomed often, but this Company deserves the recognition.
Response from the owner: Mark, thank you for your kind words about our installation crew and sales team. It's crazy that another gutter guard company bid twice as much to do your job. This illustrates that price gouging is alive and well and they're looking out for their best interests -- not yours. We employ a fair pricing policy, and don't play stupid games. We're glad to hear that we solved your leaking basement problem. That must be a huge relief!
Johnathan was great to work with. I met with a few other companies and got the high pressure sales approach. Johnathan was more educational in his approach and I appreciate that. He gives multiple options and was the only one that wasn’t trying to sell me on one solution. Educated me on the pros and cons for each.Installation was as promised and they returned a few weeks later when an adjustment was needed. They also called to follow up to be sure I was satisfied.He’s an established business and will be around in the future should any follow up visits be needed and that is important aspect that can be easily overlooked.
Response from the owner: Tony, thanks for sharing your feedback with us and your neighbors! Yeah, we've been at this for 26-years now. We've seen what works and what doesn't work and how to do the best job for our customers. We're thankful that you are now part of the Gutter Guards Direct family!
Gutter replacement.Johnathan and his team delivered on what they promised - a great quality job, at a great price, and on time!Johnathan recommended 6" gutters to replace my old 4". His recommendation worked perfect.
Response from the owner: Aww, thanks! I must admit, those 6-inch dark bronze gutters look fantastic on your house. So much so, I'm going to do the same thing when I replace my own gutters in the near future. Poor man's copper gutters -- as I call them -- rocks! Thanks for sharing your experience with us.
I am very pleased with their work. They completed the job in 1 day and made a couple of changes I asked for with no problem.The pricing was more than reasonable compared to other quotes. I would recommend this company to everyone.
Response from the owner: C.C., Thank you for sharing your kind words. We're so glad that we were able to help you with your gutter and water issues by installing new gutters and gutter guards. Now that your gutters are pitched properly and covered with Gutter Rx gutter guards, you've got to happy that you can check off this seasonal chore from your to-do list!
Johnathan Skardon (the owner) worked hard with me to design appropriate solutions, and he spent a lot of time making sure everything was right before work even began. He and his small crew are well-experienced, and care about doing quality work.
Response from the owner: Thanks for your kind comments, Daniel. We enjoyed working with you on this project. We're glad to hear the new gutter guards and 6" gutters we installed are managing the water and keeping you off the ladder! Please let us know if we can be of assistance in the future.
Great experience, I cannot say enough positive things about this company, from information being freely shared on my initial phone call, to answering all my questions and concerns… to the actual meeting with Jonathan and discussing the project to my satisfaction! Last but certainly not least, the project cost was more than reasonable! Highly recommend this company!!!
Response from the owner: Wow! Thanks for your kind words, Brett! Helping you figure out what was best for your particular environment is what we do best. We’re glad to hear that you had a great experience from start to finish! 👍
Great quality of product and installation. Excellent assessment of the project, communication, and helping me through the difficult process of working with insurance and inspections. Easy to work with. Highly recommended!
Response from the owner: Julie, thank you for taking the time to write a review and for the opportunity to work with you on this project. I am glad that we were able to help you navigate through the insurance claims process after the recent wind storms did a number on your old gutter guards. The MasterShield micro mesh gutter protection system is a vast upgrade from the hooded gutter guard system you had, so your gutters should be working better than ever!
I simply love Gutter Guards Direct and what they have done to my home I thank Johnathan for taking the time to listen to what I wanted and had very trained and professional men to do the job couldn’t be more happy no more gutter leaks Thanks 😊
Great work, professional crew, I can highly recommend them!
Response from the owner: Thank you, Michael. Thank you very much!
Response from the owner: We're sorry that we didn't meet your expectations, Russell. As you know, we have reached out to you for guidance about what we can do to address any issues and concerns you may have, and you know how to get in touch with us if you want.
I love my new gutter guards. No more climbing up on a ladder and risking my life. They were prompt and efficient.
Don't wait for a disaster to strike. Call Gutter Guards Direct and have them give you analysis of your gutter system. I waited too long it was costly. However, these guys were professional, experienced and perhaps some of the nicest people I've ever dealt with. Don't delay. Call them!
Response from the owner: Thanks for sharing your experience, Nick. We’re glad the combination of new 6” gutters and Gutter Rx gutter guards did the trick!
This company was great. Would have even 5 stars but they did leave trash behind in my yard. Other than that. Perfect.
Response from the owner: Thanks for your review, Brian. We enjoyed working with you and trust the new gutter guards will help keep you off the roof. The guys generally do a good job cleaning up, so I'm sorry they missed something along the way.
Gutter Guards Direct installed MasterShield Micro Mesh Gutter Protection System on our gutters. So far during our first fall season since having them installed they are doing a great job. The team at Gutter Guards Direct did a great job throughout the entire process, even after the install their follow up with a concern we had was handled right away. I would recommend anyone looking to install guards on their gutters to give Gutter Guards a call to see what they can do for you.
Response from the owner: It's great to hear from you, Stan. You have a tough environment with all of the pine trees 🌲 🌲 pecking away at your gutters. We're glad to hear that MasterShield is doing its job keeping leaves and pine needles 🌲 out of your gutters!
I no longer had the desire to climb the ladder to clean the gutters. We have multiple mature maple trees on our property so I was cleaning gutters 4 to 5 times a year.The Gutter Guards Direct presentation was professional and informative without being overly aggressive.Installation was efficient and professional. The two installers did a great job and left no debris.I am very satisfied with the product and the installation.
Response from the owner: Thank you for your feedback, Glen. We're glad to hear that you've been able to check off gutter cleaning from your quarterly to-do list. MasterShield was the right choice for your tough environment. We'll also let the guys know that you appreciated their professionalism and workmanship! -- Johnathan
Wanted to wait and see how product performed through heavy rain, leaves (wooded lot), ice & snow and the results were incredible.The recommended Mastershield gutter covers, installed at the prescribed sloped orientation, eliminated any of the accumulation, drainage issues and regular sweeping we encountered with our previous conventional flat gutter covers.Johnathan's thorough testing experience with product options and tailored recommendations were key to our decision to proceed. Very satisfied and would recommend!
Response from the owner: Thanks for your review, Dale. If anyone lives in a tough environment, you do! We're glad to see that it's all working to plan! 😄
We hired Gutter Guards Direct to repair fallen tree damage to our gutter system, the only company in our area that could match our present gutter system. They were very efficient and timely with damage estimates for our insurance company. On the day of repair, the men who came to our home were knowledgeable and repaired our gutter system efficiently, and we haven't had any issues with the repair. We wholeheartedly recommend Gutter Guards Direct and will hire this company again should the need arise.
Response from the owner: Thank you for sharing your experience with us, Barbara. We're glad that we were able to match your existing MasterShield micro mesh gutter guards and pair them with new 6" gutters and larger downspouts. Please let us know if we can be of assistance in the future.
We hired Gutter Guards Direct to install new gutters and gutter guards on our home this summer. Jonathan came to our home for the consultation, and he gave me a lot of great info about moving a downspout. No other contractor had ever communicated to me that this downspout was not placed well. He was extremely knowledgeable and down to earth. I had a lot of follow up questions as I was deciding which gutter guard to use, and they were very patient with me. I am happy with the customer service and the quality of the work.
Response from the owner: Bailey, it was great working with you on this project! Thank you for sharing your feedback with us. We're glad to hear that everything worked out well. We trust the water is flowing better with the new downspout placement and you don't have to worry about climbing a ladder or hiring folks to clean out your gutters anymore!
They work hard and my gutters look great.
Response from the owner: Thank you for the review, Ken. 😊
Very polite and helpful with advice. Crew did a wonderful clean up job.
They installed gutter guards on my house. They cleaned out the gutters before installation and completed the installation quickly. The guards are working very well.
Response from the owner: Thanks for your vote of confidence in us, Karl. We enjoyed helping you with your gutter guards installation project and trust that you have retired your ladder!
Did high quality work and provided good value.
Response from the owner: Richard, thank you for taking a moment to share your feedback. We're glad to hear the MasterShield micro mesh gutter guards are working well. Your gutters are high in the sky, so hopefully the leaf guards have provided some peace-of-mind.
They installed MasterShield gutter guards almost one year ago.Installation crew arrived and finished on time - very professional.Product works great. No clogged gutters. Water is not overflowing or over-shooting gutters.There was one small problem causing pollen and leaves to stick in one short area, but they came back and corrected that by changing the product angle.Price was reasonable for high quality product and installation.
Response from the owner: Thanks for sharing your feedback with us, Robert. We're glad to hear MasterShield is working well. Having had a chance to revisit your home, I can attest to that fact. We appreciate your vote of confidence in our company and services.
The folks at Gutter guards promptly responded to my request for assistance. Within a week Jonathon had come to my house and carefully reviewed the problem and suggested a fix. When the work was scheduled, the workmen came on time, were respectful and friendly and finished the work early! There had been water overflowing the gutters and tracking into the basement. So far we have seen no leakage. It seems to be fixed!!
Response from the owner: Thanks for sharing your experience, Barbara. Often homeowners equate water 💧 in their basements with some sort of foundation issue that can cost $10-$20 thousand to repair. Most of the time, it’s a gutter problem. The gutters are not properly installed, they’re undersized or they’re clogged. In many cases, it’s a combination of these factors, which was the case at your home.🏡 We’re glad that upsizing your gutters and adding gutter guards was enough to solve your basement water 💦 problems!
We did extensive research on what style of gutter guard we wanted and brought in multiple companies to give us quotes on different systems and tell us why theirs was “the best.” Jonathan was the only representative that didn’t push us to make a decision that day to “get the best deal” they offered. He was also the only one who really listened to what we wanted to do (Another company tried to talk us out of new gutters saying all we needed was the guard when our 25+ year old gutters were overflowing regularly). Jonathan was knowledgeable, informative and extremely professional. We felt no pressure to make a quick decision with him. The team who did our installation (Byron and Craig) did a phenomenal job and were even kind enough to explain a few things they were doing to our two toddlers who were fascinated by the process. They also were extremely respectful of the fact that our children went to bed early and cleaned up well before dark so as not to disrupt our children’s routine. Finally Corry, Jack and Paul who came to snake our main drain from the downspout to the street were prompt, professional and got the job done in about 20 minutes when we thought we were going to have to trench our yard. We would absolutely recommend Gutter Guards Direct to a friend to get the job done correctly.
Gutter guards put on the top half of my house. Jonathan was great with communication and explaining every detail of what our options were. Will be using them again for the lower half of my house!
Response from the owner: Great hearing from you, Joe! We're glad to hear the MasterShield gutter guards are working well. We look forward to assisting when you're ready to do the 2nd phase of your gutter guards project!
Response from the owner: Thank you!
Great quality of work on my gutters for a reasonable price.
Response from the owner: Thanks for your feedback, John. We’re glad to hear that your new gutters are working well.
Great experience! Prompt for the estimate. All my questions were answered. Offered options (aluminum vs copper) with pros and cons of each. No hard sell. When I made my decision they scheduled the install. The installers were prompt and professional.
Response from the owner: Thanks for sharing your feedback, Randy. We enjoyed working with you on this project. Now that you've installed MasterShield, you'll be able to stay off the ladder!
Fantastic company. Johnathan was great. He came to our home and explained everything in detail about their products and the process. He was available for any questions, and worked with our roofing contractor to ensure that the project was seamless. The gals in the office were wonderful at communicating with us regarding the installation scheduling. The 2 man installation crew were respectful and did a thorough clean up around the house before they left the job site. Our new gutters with covers are awesome! No more climbing onto the roof and worrying about getting injured. I would highly recommend Gutter Guards Direct. Thank you.
Response from the owner: Noel, thank you for sharing your feedback. We enjoyed working with you on this project. With all the large oak trees in your yard, we're glad to hear that the new 6-inch gutters, combined with MasterShield gutter guards, have kept you off the ladder. Mission accomplished!
I found Gutter Guards Direct because after much research, they were the only company in our area that carried the gutter guards I wanted. Johnathan was professional and offered me other less expensive products. I went with the one I had researched. Both Johnathan and his installers made themselves available on our schedule. Installation was on time and flawless. The guards have withstood one of the fiercest storms we have seen here and performed perfectly! The only issue I have is that in cleaning up, the installers left a small pile of staples in our driveway which I found days later after driving in and out of our garage over them. But I am very happy with the finished product and would definitely recommend Johnathan and Gutter Guards Direct!
Response from the owner: Thanks for your feedback, Dean. 😃 It's great to read that the gutter guards are performing so well during heavy rains 💦. I'm glad we configured things the way we did to effectively capture some of the hi-flow rainwater out of those valleys. Thanks, too, for letting us know about the staples. I am glad you found them and they didn't cause any tire damage. Please let us know how we can be of assistance in the future. --Johnathan
Working with the team was easy and the job was great. Thank you Everyone from Gutter Guard,
Very pleasant and professional. Given every possible means to make gutters affordable. Nice presentation. Cost within realistic expectations and more. One day turn around to get job done. Recommend to others.
They were prompt and professional. I will defiantly hire them next year and will recommend them as well!
Would like to thank Johnathan and his crew for a very smooth transaction! Met with Johnathan, he explained his product, answered questions, gave a great estimate that was kind to our monthly budget .... and we scheduled the install and it was complete within 2 weeks ... very professional crew, cleaned up after the work was completed ... couldn’t be more pleased!!!
Response from the owner: Thanks, Phillipa and Kevin, for the opportunity to work with you on this project. We appreciate your kind words! I'm glad to hear that your gutters are now draining properly and the LeafLock micro mesh gutter guards are keeping all the leaves and debris out of your gutters!
Annually, I would get on the roof to clean the gutters. While standing on the roof every year looking down at the ground three stories below, I was convinced that this is how my story ends. My wife convinced me that I should invest in gutter guards so I didn’t have anymore near death experiences. Calling Johnathan was one of the best decisions I’ve ever made… and my wife supports that statement.
Response from the owner: Wow, Bret, we love this story! I understand that near death experiences can bring out warm and fuzzy feelings, like celebrating the fact that you *were* able to get off the roof without killing yourself. Installing gutter guards in order to 'keep you off the ladder' seems like a just rationale to shed feeling that way ever again. Your wife knows what she's talking about! We're glad that you heeded her advice, and it was a pleasure to help you with this project. --Johnathan
I got three gutter guard companies to come give me an estimate telling all three I'm not buying today I'm just pricing. Telling all three give me your best price and don't change it going out the door. Jonathan was the third company and he explained everything that he had to offer very well and gave me a price. Jonathan and gutter guard direct was thousands of dollars cheaper. The other two companies called me to find out what I had decided. I told them gutter guards price and they said all we can match that. And dropped his price $3,000. The installers that came were great they put my gutters guard up last March. So I have had my leaf guards for a year and tickled to death with them and with gutter guard direct.
Response from the owner: Thanks for your feedback and story, Neil. I'm sure other homeowners will find that interesting. We don't play silly pricing games like the other guys do. Marking it way up just to mark it way down really shows that they don't have your best interests in mind. We offer a fair price upfront and excellent service from installers who are actual employees with years of experience. Products tailored to your environment, installed properly, and at a fair price is what it's all about!
I have enjoyed my Master Sheild gutter guards and gutters for over a year and am very happy with my decision to work with Gutter Guards Direct. Johnathan was a rare find as a salesman and representative of his company. His passion for his products and product knowledge made him stand out. He was kind and thorough and did not push me to make this relatively expensive investment into my home. These qualities, coupled with the proven quality of the Master Sheild name, made this a straightforward and comfortable choice.
Response from the owner: Gina, thank you so much for taking the time to share your feedback with us! It was great working with you, and I truly appreciate your kind words. I am glad to hear that the 6-inch gutters and MasterShield gutter guards are doing the trick. Please let us know if we can be of assistance in the future. - Johnathan
While researching different types of gutter guards and their effectiveness we found Gutter Guards Direct YouTube videos comparing different products over extended real world test installs. We lucked out when we realized they were an installer for the best performing option for our needs, and also fairly local to our area and could come and do an assessment and install themselves. They were great, we had several issues on a new build that we thought were due to clogs, but it turns out the contractors on the build installed undersized gutters for the size and pitch of our fairly complex roof. While clogging was part of our issues, it wasn’t the primary culprit. We ended up going up to 6” and even 7” gutters in some areas, and going with a Master Shield gutter guard system. All of it was installed by Gutter Guards Direct. The whole team has been great, from John (from YouTube and assessment) to the office staff and the installers, they’ve all been friendly, professional, we’re happy with the product, and pricing was very fair compared to other companies we’d spoken with and had gotten quotes from.If you’re on the fence, don’t be, got with these guys, you won’t regret it.
Response from the owner: Thank you for sharing your experience, Chad! We’re happy 😊 to hear that you had a great experience working with our team. We also appreciate the fact that you recognized that the gutters installed on your beautiful home were undersized for the amount of roof area you have. Going to 6” and 7-inch gutters was the right call, and will give you many years of reliable performance. MasterShield micro mesh gutter guards will keep your gutters free-flowing and keep you off the ladder 🪜.
My gutters are amazing and look great!! I opted for some 6” Faux copper gutters with some gutter guards that will keep me from having to climb up a ladder now that leaves are falling. They go great with my historic 1850’s home. Johnathan’s expertise helped direct all my water to a better drainage area and to help reduce the issues that are common with an old house and water drainage. This also brought down the cost of my gutters with out having excessive drainage points that you don’t need when you get larger gutters that can handle more run off water. - oh and I only found one little piece of scrap metal after they removed my gutters and completed the project. I still find debris from when my roof was replaced 2 years ago. So they paid attention to every detail which is amazing when you have a large garden full of thousands of plants making it more difficult for them to work.
Response from the owner: Wow, Charlie! Thank you for your very kind review. I wanted to tell you a little more about your "faux" copper gutters. They're actually semi-faux. Those 6-inch gutters go through a 2-step coloring process. Enamel paint is baked onto the metal during the first step. Second, thousands of small pieces of pure copper are applied and baked onto the paint layer to give the gutter a unique texture and appearance. So know that your gutters are faux no more! And you may be the only guy in Dayton with those gutters because we had to go all the way to Nashville, Tennessee, to pick-up that material. By coupling your fancy gutters with our top-performing MasterShield micro mesh gutter guards that will easily repel leaves, pine needles, and debris; hopefully, you'll be able to get some high-capacity rain barrels to capture all the water from your roof to keep your plants happy and well nourished throughout the year while also keeping your basement dry!
The salespeople were great. The product delivered was as promised. They showed up on time and completed the job as described. The product took care of the issues of leaves and drainage that we needed.
Response from the owner: Thank you for sharing your feedback, Louise! We’re glad to hear that the gutter guards solved your water and debris problems.
We used Gutter Guards Direct to install gutter guards on our oversized gutters on our log home (metal roof) last year. We were very pleased with the product we selected from a number of different types of guards offered by the firm. The pros and cons of each type were thoroughly explained. We were able to obtain a design that fit our needs as metal roofs experience a large amount of runoff and we also live in a heavily wooded and windy area that resulted in a lot of leaves, pine needles and other tree debris accumulating in our gutters. The install was prompt, professional and efficient . We are very happy with the results as cleaning our gutters is no longer necessary. I feel comfortable in recommending Gutter Guards Direct to anyone seeking to install gutter guards.
Response from the owner: Thanks for your feedback, Bill. As you know, you have a tough situation with the oversized 7" gutters, metal roof, and challenging location of some of the gutters among a bevy of trees. We're glad to hear that the gutter guards are working so well.
I found this site while searching for data on different gutter guard systems (micro screen, aluminum, etc) and what would be best for my particular application (which is a 10-12 pitch roof and 1 long valley). I received a very nice response within 24 hours which provided significant information. It was evident they had given my questions significant thought and consideration. This is particularly impressive given that they are located in Ohio and I am in Virginia so there is essentially no chance they would end up doing the work on my house.I have been doing some pretty heavy research off and on for over a month - this is easily the most impressive company I had run across.If I lived in the Ohio area - these guys would definitely be putting gutters on my house this week!!!
